Duty of Candour in Healthcare: Managing Mistakes and Communicating Effectively

Throughout this course, we have explored the concept of duty of candour, discussed what should be done if mistakes are made, and examined how to properly communicate with patients about incidents. As emphasised throughout, it is essential to adhere to your organisation's policies and procedures when handling such situations. If you move to a new workplace, always take the time to familiarise yourself with their specific rules and guidelines. Even within the same organisation, different branches may have varying procedures.

1. The Importance of Duty of Candour

Duty of candour requires healthcare professionals to be open, honest, and transparent when mistakes occur. It is crucial that any incidents are reported appropriately and that patients are informed, as they have the right to know what has happened with their care. By practising duty of candour, healthcare professionals help build trust and ensure that necessary actions are taken to prevent recurrence.

2. Coping with Mistakes and Learning from Them

Everyone is human, and mistakes can happen, no matter how careful we are. It is important to acknowledge the mistake, understand the impact, and take responsibility. Feeling bad or disappointed is natural, but it is equally important to move past these emotions and learn from the experience. Continuous improvement helps you grow as a healthcare professional and reduces the likelihood of making the same mistake again.

3. Checking Your Organisation’s Procedures

When working in any healthcare setting, be sure to review your organisation’s specific policies on reporting and addressing mistakes. These guidelines will ensure that you handle incidents correctly and efficiently. If you are working in a new environment or branch, take time to understand how they manage such situations. Adhering to these guidelines will not only help improve patient safety but also protect you professionally.

4. Becoming a Better Healthcare Professional

As you gain experience, always reflect on your practice, including mistakes. Use those lessons to continually improve and ensure better care for your patients. By maintaining a strong commitment to duty of candour and professional growth, you contribute to a culture of safety and openness in healthcare, ultimately benefiting both your patients and your career.